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How to Request a Plan Change

Abstract

The U.S. Cyber Range offers flexible plan options for users to adapt their services according to their evolving needs. Billing Admins have the ability to request to modify their organization's subscription plan. This article will guide you through the steps to request a plan change for your organization.

  1. Log in to your U.S. Cyber Range account.

  2. Navigate to the organization that you wish to modify.

    The dashboard of Example Organization displays.

  3. Select "Plans and Billing".

    The "Plans and Billing" button is located on the right side of the screen, beneath the "Edit Organization" button.

  4. You will then be redirected to the Billing page, where you can see your current plan and other available plans. Click "Change My Plan".

    The "Change My Plan" button is located on the right side of the screen, beneath the "View Organization Usage" button.

  5. This will open a pop-up window to confirm that you would like to request more information about changing your organization's plan. To proceed, click "Confirm".

    The "Change Plan Request" pop-up window requires confirmation to send a request to the Support Team. The confirm button is in the bottom right corner of the pop-up.

  6. Once you have clicked confirm, a new pop-up window will appear to confirm that your request was sent to the Support team.

    The "Confirm" button is in the bottom right corner of the pop-up window.

You can expect to hear back from the Support team regarding your request as soon as possible during operation hours. Our team operates Monday-Friday between 8AM and 5PM Eastern US time. Please expect delays in response outside of these hours and during holidays. For a full list of our observed holidays, please refer to our Holiday Schedule.

Have a Question? Contact Support

Important

Students, please reach out to your instructor who can submit a ticket to our Support Team on your behalf.

We're here to help you. If you still have questions after reviewing the information above, please feel free to submit a ticket with our Support Team and we'll get back to you as soon as possible.