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    • Home

    • FAQ

      • General Information

        • What is the U.S. Cyber Range?
        • Exercise Environments and their Statuses Explained
        • How does a course qualify for use in the U.S. Cyber Range?
        • Who is qualified to use the U.S. Cyber Range?
        • As a security Instructor, can I use the Range for ad hoc security training or hosting CTFs safely in the cloud?
        • What is a business unit?
        • What student data is collected by the Cyber Range?

      • Setup

        • How do students get a login to the Range?
        • Can I (the instructor) provision all exercises in my course(s) at once

      • Limits and Allowances

        • Cyber Range Network Restrictions
        • Cyber Range Technical Requirements
        • What are the CPU and memory settings of my Range virtual machines...and can I get more?
        • What are the network and internet limits placed on my Range virtual machines?
        • What if I (the instructor) have multiple blocks of the same class?
        • How do you change a course expiration date?
        • How do I delete a course?
        • Why Can't I Ping or SSH to IPs outside of the Range?
        • Why should I not change a password or delete an existing SSH key in my exercise environments?
        • Why does the Range use insecure passwords for virtual machines?

      • Courseware

        • What are KSAs and KUs and how can I use them to find a course?
        • How do I find a course that is right for me?
        • What do I do if I cannot find a specific course or lesson?
        • What do I do if courseware materials do not download properly or get corrupted?
        • How often is the Courseware Repository reviewed and updated?

    • Features

      • Course Features

        • Avoiding Common Issues with Copying Exercise Environment Images
        • Doing DNS Labs & Exercises
        • Exercise Environment Catalog
        • Courseware Repository
        • How to Copy/Paste/Upload in an Exercise Environment
        • Intro to Customizing & Copying Exercise Environment Images

      • Cyber Range Features

        • Account Permission Comparison
        • User Direct Pay
        • Cyber Range Pool Model
        • Installing, Removing, and Updating Packages
        • Requesting New VM Builds
        • Screen Reader Accessibility
        • Search Feature
        • Start All Exercises Feature
        • Student Privacy Protection

      • External Integrations

        • Cyber Range LTI Integration
        • Configuring LTI Integration in Canvas
        • Linking Canvas to the Cyber Range
        • LTI User Sync

    • Troubleshooting

      • VM Troubleshooting

        • Broken DNS in Snapshot of Kali Linux
        • Error Message "Connection Error Box" or 15-Second Countdown Timer Logging in to Exercise Instance
        • How to Restart or Reprovision a Virtual Machine
        • Sluggish/Poor Virtual Machine Performance
        • Strange Screen, Keyboard, Mouse Behaviors When Connected to a VM
        • Disconnection After Upgrading Ubuntu Environment

      • Cyber Range Troubleshooting

        • Can't Login to Cyber Range Exercise Area Account
        • Not Receiving Course Email Invitation
        • Organization Support
        • School Network Restrictions
        • Courseware Download Troubleshooting

    • For Admins

      • Courses and Accounts

        • New Organization Sign-Up
        • Accepting an Admin Invitation
        • Organization Concept Explained
        • Add or Remove Users in Your Organization
        • How to Create a Business Unit
        • Account Request Approval (Admins)
        • Course Approval
        • How to Create a Course
        • What is the Difference Between a User and a Team?
        • Admins Getting Started

      • Limits and Permissions

        • Organization Limits
        • Administrator Features and Permissions Comparison
        • Editing Admin Permissions

      • Billing

        • How to Pay Your Balance
        • Understanding Your Balance
        • Invoices
        • Enrollment Management
        • Usages
        • Subscriptions
        • How to Reduce Your Cost

    • Getting Started

      • Instructors

        • Accepting an Instructor Account Invitation
        • Creating a Course
        • Video - Getting Started with the Cyber Range
        • Inviting Users to Your Course
        • Constraints & Limitations of the U.S. Cyber Range
        • Team Management
        • Adding Exercise Environments
        • Deleting Exercise Environments
        • How to Login to the Cyber Range
        • Tips for Avoiding Broken VMs

      • Students

        • How to Join A Course
        • Student User Pay Guide
        • Student Quick Start Guide
        • Video - Accepting A Course Invitation
        • Linux Command Cheat Sheet

    • CloudCTF - Admin

      • Overview

      • Getting Started

        • What is a Capture the Flag (CTF) event?
        • Getting Started in CloudCTF
        • Creating a CloudCTF Environment
        • Team Management
        • Category Management
        • How to View CTF Limits
        • Scoreboard Visibility
        • Setting CloudCTF Start and End Times
        • Creating Private and Public CTF Competitions
        • Changing CTF Themes

      • Challenge Management

        • CloudCTF Challenge Management
        • Adding and Removing Challenges
        • Creating Challenges From Scratch
        • Editing Challenges
        • Saving Custom Challenges to the Challenge Library
        • Promote a Challenge to Your Personal Challenge Library
        • Multiple Choice Challenges

      • Troubleshooting

        • Can't Launch CloudCTF
        • Player Can't Login to a Public CTF

    • CloudCTF - Player

      • Overview

      • Getting Started

        • What is a Capture the Flag (CTF) event?
        • Getting Started in CloudCTF
        • Joining a CTF from a Course
        • How to Solve a Challenge
        • Team Management

      • CloudCTF Pages

        • Challenges Page
        • Team Page
        • Scoreboard Page

      • Troubleshooting

        • Can't Launch CloudCTF
        • Can't Login to a Public CTF

    • About

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      • Accessibility
      • Terms of Use
      • Analytics Opt-out
    • Contact Support

    Cyber Range Logo

    U.S. Cyber Range Support

    Welcome to the U.S. Cyber Range Support page! Here you will find a collection of knowledge base articles that are intended to assist you in utilizing the Cyber Range and exercise environments for your course.

    FAQ Getting Started Features Troubleshooting Capture The Flag - Admin Capture The Flag - Player For Admin Contact Support
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