Error Message "Connection Error Box" or 15 Second Countdown Timer Logging in to Exercise Instance¶
If you go to “Join” or log in to your range exercise cloud instance and get a black screen with a “connection error box” pop up message or a countdown timer, this means that your exercise cloud instance was not ready for you to log in yet. The error message should say "The target system is currently unreachable. You may be able to reconnect, or may need to return to the exercise area and power cycle your exercise. If this problem persists an Instructor or TA may need to reset the exercise".
If you are getting a 15 second countdown, first just wait for it to time out. Sometimes the range simply attempts to connect too quickly.
If it continues to count down and time out, then make sure exercise is started by
navigating back to the course page,
hitting CTRL-SHIFT-R to do a forced refresh,
clicking start and/or join again
Wait for the next connection attempt to succeed (up to three times)
If you continue to experience the error, we recommend restarting or resetting the Virtual Machine. Please see the article titled How to Restart or Reprovision a Virtual Machine for more information.
If you continue to experience the error message after resetting your Virtual Machine, please contact our support team for assistance. Please indicate the course, exercise, and user who is running into this error.
Have a Question? Contact Support¶
Students: Please reach out to your Instructor or Admin who can submit a ticket to our Support team on your behalf.
If you are an Instructor or Admin and still have questions after reviewing the information above, please feel free to submit a ticket with our support team and we'll get back to you as soon as possible.
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